Careers
We are always looking for individuals with great character and competency who share the vision, mission and values of Plan to Protect®.
About Plan to Protect
Plan to Protect provides the HIGHEST STANDARD of safeguarding for organizations that serve the vulnerable sector globally.
Our vision is to win the race against abuse! Our mandate is to provide the tools, training, and momentum to assist churches and organizations in providing protection and abuse prevention. We also strive to encourage organizations to help rebuild the walls of protection for children within their communities.
Hiring Statement
We strive to achieve equality in the workplace, which means no one will be denied employment opportunities or benefits for reasons unrelated to fit for a role. We also understand employment equity means more than treating individuals in the same way, but requires special measures and the accommodation of differences. As such, accommodations are available on request for candidates taking part in all aspects of the selection process.
Plan to Protect thanks all candidates for their interest. However, only those applicants selected for an interview will be contacted.
These roles will remain posted until they are filled.
All submissions are held in the strictest confidence. Send your cover letter and resume to eclinton@plantoprotect.com
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Member Care Account Managers
Location: Hybrid
Employment status: Full-time and Part-time positions available
About You:
- Are you passionate about creating a safe space for vulnerable people?
- Do you love connecting with people on the phone and email? Do you love asking good questions to provide wise coaching?
- Does your experience give you a full understanding of what it’s like to oversee ministries and programs that work with vulnerable people and how to manage risk (and have that not be an oxymoron 😊!)?
- Do you enjoy training and influencing others?
- Do you love administration and using your creative gifts and skills?
- Are you comfortable recommending additional services to clients that will help their organizations?
If yes to the above questions, keep reading!
Role Overview
As a Membership Account Manager, you will support approximately approxtimately 250 members by answering questions, providing advice, coaching and training, and recommending additional Plan to Protect services that will benefit their organizations. You will also assist with marketing and communications in order to grow our membership base. This is a key role for providing excellent customer service and increasing sales.
Requirements
- Knowledge and experience implementing Plan to Protect® preferred
- Exhibit pride and ownership in the vision of Plan to Protect of creating safe spaces for vulnerable people
- Be able to champion our services and resources
- Strong English verbal and written communication skills
- Internal solution–based sales experience, proven experience managing client relationships
- 5 years or more of experience in a setting of working with vulnerable people and managing risk
- Proven ability to provide coaching and share wisdom, and be able to say the hard things when necessary
- Experience in a fast-paced environment
- Exhibit calm and reasonableness when pressure and situations arise
- Act with sensitivity and integrity to safeguard all highly sensitive and confidential information associated with this role
- Experience with Microsoft Office and Salesforce or other CRM
Key Responsibilities
- Manage the relationships of approximately 250+ members
- Providing coaching regarding risk management and safeguarding, and recommending practical solutions
- Coach practicums for individuals certifying to be a trainer
- Conduct onsite training as requested
- Mark policy assignments
- Engage with clients proactively and responsively through phone and email
- Meet targets for retentions, sales of additional services and number of client connections
- Provide new sales opportunities to members that will make their organizations stronger i.e. regarding certification, training, policy writing, audits, screening
- Assist with customizing, reviewing and updating policies
- Stay current on new product lines, safeguarding best practices and sales techniques
- Maintain customer profiles in Salesforce
- Sales, Marketing and Communications:
- Respond to requests for information from prospective members
- Contribute to our marketing initiatives, strategy and execution
Application Process
Interested candidates can submit their cover letter and resume to eclinton@plantoprotect.com. Plan to Protect thanks all candidates for their interest. However, only those applicants who are selected for the interview and assessment stage will be contacted.
