Careers

 

About Plan to Protect

 Plan to Protect provides the HIGHEST STANDARD of safeguarding for organizations that serve the vulnerable sector globally. 

Our vision is to win the race against abuse! Our mandate is to provide the tools, training, and momentum to assist churches and organizations in providing protection and abuse prevention. We also strive to encourage organizations to help rebuild the walls of protection for children within their communities. 

Hiring Statement

We strive to achieve equality in the workplace, which means no one will be denied employment opportunities or benefits for reasons unrelated to fit for a role. We also understand employment equity means more than treating individuals in the same way, but requires special measures and the accommodation of differences. As such, accommodations are available on request for candidates taking part in all aspects of the selection process. 

Plan to Protect thanks all candidates for their interest. However, only those applicants selected for an interview will be contacted.

These roles will remain posted until it is filled.

All submissions are held in the strictest confidence.

_____________________________________________

Member Account Manager 

Employment status: Part Time (est. 20 hours per week), some weekend and evening work may be needed 

Location: Hybrid (the equivalence of one day per week in the Stouffville office)

About You

  • You are passionate about creating safe spaces for vulnerable people and have experience managing risks. 
  • Your experience gives you a strong understanding of managing churches and charities that work with vulnerable people.
  • You love connecting with people in various ways and asking questions is your preferred means of communication.
  • You can identify organizational needs and are comfortable recommending services that you believe will help your client.

If this is you, check out the details below and get in touch with us!

About the Role

As a Membership Account Manager, you will support approximately 250 clients by answering questions, providing advice, and recommending additional Plan to Protect services that will benefit their organizations. This is a key role for providing excellent customer service and increasing sales.

Role Requirements

  • Exhibit pride and ownership in the vision of Plan to Protect of creating safe spaces for vulnerable people
  • Champion our services and resources
  • Strong verbal and written communication skills in English
  • Internal, solutions-based sales experience and a proven track record managing client relationships
  • Must become certified as a Plan to Protect® Administrator and Trainer. (Ideally you will already be certified)
  • 5 years or more of experience managing risk and working in vulnerable persons setting
  • Proven ability to provide coaching and share wisdom, and be able to say hard things when necessary 
  • Experience in a fast-paced environment
  • Exhibits calm and reasonableness when pressure and crises situations arise
  • Act with sensitivity and integrity to safeguard all highly sensitive and confidential information associated with this role
  • Experience with Microsoft Office and Salesforce (or other CRM systems)

Role Responsibilities 

  • Manage relationships with approximately 250 clients, providing coaching regarding risk management and safeguarding, and recommending practical solutions 
  • Engage with clients proactively and responsively through phone and email
  • Meet targets for membership retention, solution-based sales of additional services, and number of client connections (recommending services to clients that will make their organizations stronger ie regarding certification, training, policy writing, audits, screening
  • Assist with customizing, reviewing, and updating policies
  • Stay current on new product lines, safeguarding best practices, and sales techniques
  • Maintain customer profiles in Salesforce  
  • Provide coaching feedback to members who are new to training (this requires certification as a Plan to Protect® Administrator and Trainer)
  • Mark policy assignments 
  • Submit monthly reports
  • Other duties as required

Accountabilities

  • Maintain a 90% retention rate with your clients
  • Meet sales target of $6,000 per month (includes membership renewals)
  • Achieve 125 customer touch points a month

Relationships

Reports to:Program Lead - Account Manager or Chief Information Officer

Application Process

Interested candidates can submit their cover letter and resume to mtropiano@plantoprotect.com 

Plan to Protect thanks all candidates for their interest. However, only those applicants selected for an interview will be contacted.

This role will remain posted until it is filled.

____________________________________________________________

Member Care Associate

Employment status: 37.5 hours a week (typically Monday – Friday 9:00-5:00 pm)
Location: In person, Stouffville Office

About You

  • You are passionate about creating safe spaces for vulnerable people
  • You love providing excellent customer service, and get satisfaction knowing you have helped a client
  • You love administration and chekcing things off a list
  • Others describe you as someone who is highly detailed and has a gift of administration.

If this is you, check out he details below and get in touch with us!

About the Role

As the Membership Administrator you will provide administrative support to the Account Managers and to our client base. Your tasks will involve things like correspondence of member welcomes and renewals, data entry, responding to emails and answering calls. You will see your skills of administration and attention to detail as your gift to this world and be excited to bring those skills to Plan to Protect!

Role Requirements

  • Exhibit pride and ownership int eh vision of Plan to Protect® of creating safe spaces for vulnerable people
  • Champion our services and resources
  • Solid English verbal and written communicaiton skills
  • Minimum 2 years experience in administration and customer service
  • High attention to detail and strong organizational skills
  • Experience in fast-paced environment
  • Experience with Microsoft Office and Salesforce(or some other equivalent CRM stystems)
  • Understanding of volunteer, not for profit and/or faith sectors an asset

Role Responsibilities

  • Provide administrative support to the Account Managers and client base including data entry, membership, renewals, correspondence, membership welcomes etc.
  • Share in the responsibility of answering reception and training department phone callsAssist with website updates
  • Prepare member correspondence ensuring each communication piece is professional, consistent and up to date
  • Respond in a timely way to member information requests
  • Assist with follow up correspondence to prospective and current members
  • Maintain inventory for member mailing material and ensure organized storage space
  • Broad back up to others of the team
  • Other duties as required

Accountabilities

  • Respond to all clien calls/emails within two business days
  • Send out monthly renewal invioces and correspondence
  • Send out member welcome and benefit packages on a weekly basis

Relationships

Reports to: Chief Operating Officer

Application Process

Interested candidates can submit their cver letter and resume to lluk@plantoprotect.com. Plan to Protect® thanks all candidates for their interest. However, only those applicants selected for an interview will be contacted.

This role will remain posted until it is filled.

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