Careers

 

About Plan to Protect

 Plan to Protect provides the HIGHEST STANDARD of safeguarding for organizations that serve the vulnerable sector globally. 

Our vision is to win the race against abuse! Our mandate is to provide the tools, training, and momentum to assist churches and organizations in providing protection and abuse prevention. We also strive to encourage organizations to help rebuild the walls of protection for children within their communities. 

Hiring Statement

We strive to achieve equality in the workplace, which means no one will be denied employment opportunities or benefits for reasons unrelated to fit for a role. We also understand employment equity means more than treating individuals in the same way, but requires special measures and the accommodation of differences. As such, accommodations are available on request for candidates taking part in all aspects of the selection process. 

Plan to Protect thanks all candidates for their interest. However, only those applicants selected for an interview will be contacted.

These roles will remain posted until it is filled.

All submissions are held in the strictest confidence.

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Member Account Manager 

Employment status: Part Time (est. 20 hours per week), some weekend and evening work may be needed 

Location: Hybrid (the equivalence of one day per week in the Stouffville office)

About You

  • You are passionate about creating safe spaces for vulnerable people and have experience managing risks. 
  • Your experience gives you a strong understanding of managing churches and charities that work with vulnerable people.
  • You love connecting with people in various ways and asking questions is your preferred means of communication.
  • You can identify organizational needs and are comfortable recommending services that you believe will help your client.

If this is you, check out the details below and get in touch with us!

About the Role

As a Membership Account Manager, you will support approximately 250 clients by answering questions, providing advice, and recommending additional Plan to Protect services that will benefit their organizations. This is a key role for providing excellent customer service and increasing sales.

Role Requirements

  • Exhibit pride and ownership in the vision of Plan to Protect of creating safe spaces for vulnerable people
  • Champion our services and resources
  • Strong verbal and written communication skills in English
  • Internal, solutions-based sales experience and a proven track record managing client relationships
  • Must become certified as a Plan to Protect® Administrator and Trainer. (Ideally you will already be certified)
  • 5 years or more of experience managing risk and working in vulnerable persons setting
  • Proven ability to provide coaching and share wisdom, and be able to say hard things when necessary 
  • Experience in a fast-paced environment
  • Exhibits calm and reasonableness when pressure and crises situations arise
  • Act with sensitivity and integrity to safeguard all highly sensitive and confidential information associated with this role
  • Experience with Microsoft Office and Salesforce (or other CRM systems)

Role Responsibilities 

  • Manage relationships with approximately 250 clients, providing coaching regarding risk management and safeguarding, and recommending practical solutions 
  • Engage with clients proactively and responsively through phone and email
  • Meet targets for membership retention, solution-based sales of additional services, and number of client connections (recommending services to clients that will make their organizations stronger ie regarding certification, training, policy writing, audits, screening
  • Assist with customizing, reviewing, and updating policies
  • Stay current on new product lines, safeguarding best practices, and sales techniques
  • Maintain customer profiles in Salesforce  
  • Provide coaching feedback to members who are new to training (this requires certification as a Plan to Protect® Administrator and Trainer)
  • Mark policy assignments 
  • Submit monthly reports
  • Other duties as required

Accountabilities

  • Maintain a 90% retention rate with your clients
  • Meet sales target of $6,000 per month (includes membership renewals)
  • Achieve 125 customer touch points a month

Relationships

Reports to:Program Lead - Account Manager or Chief Information Officer

Application Process

Interested candidates can submit their cover letter and resume to mtropiano@plantoprotect.com 

Plan to Protect thanks all candidates for their interest. However, only those applicants selected for an interview will be contacted.

This role will remain posted until it is filled.

____________________________________________________________

Tech Support

About You

  • You are passionate about creating safe spaces for vulnerable people and have experience managing risks.
  • Your experience gives you a strong understanding of managing churches and charities that work with vulnerable people.
  • You love connecting with people in various ways and asking questions is your preferred means of communication.
  • You can identify organizational needs and are comfortable recommending services that you believe will help your client.

If this is you, check out the details below and contact us!

About the Role

As Tech Support you will provide technical assistance to our Chief Information Officer and our Chief Operations Officer. The successful candidate will have a technical aptitude and an interest in continuing to grow and learn. This is an entry level position with responsibilities including but not limited to data entry, data management and report building, video editing, and website updates and problem solving when clients have issues with online services.

Role Requirements

  • Exhibit pride and ownership in the vision of Plan to Protect of creating safe spaces for vulnerable people
  • Technical aptitude
  • Ability to demonstrate flexibility with the various tasks assigned
  • Champion our services and resources
  • Strong verbal and written communication skills in English
  • 1-2 years or more of experience working or volunteering in a technical environment i.e.video taping, website development, online services
  • Excellent customer service skills
  • Experience in a fast-paced environment
  • Exhibits calm and reasonableness when pressure and crises situations arise
  • Act with sensitivity and integrity to safeguard all highly sensitive and confidential information associated with this role
  • Experience with Microsoft Office and Salesforce (or other CRM systems)
  • Program automation including API integration and simple coding tasks (Desired)
  • Knowledge or experience with HTML, CSS, Java, or Python. or applicable skills in simple code bases used for API integration between online services (Desired)
  • Experience with graphic design, video editing, online streaming or technical support methodologies (Desired)

Role Responsibilities

  • Data entry and data management reporting
  • Website updates
  • Entry level coding knowledge
  • Assist with building courses on our Learning Management System
  • Online registration and support to customers using our Learning Management System (backup to our Registrar and Online Service Support)
  • Assist with video editing
  • Responsible for basic technical support to office staff (hardware and software)
  • Basic digital graphic design of promotional materials
  • Other duties as required

Accountabilities

  • Meeting deadlines and expectations of identified projects as assigned
  • Meet the Customer Service standards of 24 turnaround time response on emails and phone calls

Relationships

Reports to: Chief Operating Officer

Application Process

Interested candidates can submit their cover letter and resume to lluk@plantoprotect.com . Plan to Protect® thanks all candidates for their interest. However, only those applicants selected for an interview will be contacted.

This role will remain posted until it is filled.

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