Careers

About Plan to Protect

Plan to Protect provides the HIGHEST STANDARD of safeguarding for organizations that serve the vulnerable sector globally.

Our vision is to win the race against abuse! Our mandate is to provide the tools, training, and momentum to assist churches and organizations in providing protection and abuse prevention. We also strive to encourage organizations to help rebuild the walls of protection for children within their communities.

Hiring Statement

We strive to achieve equality in the workplace, which means no one will be denied employment opportunities or benefits for reasons unrelated to fit for a role. We also understand employment equity means more than treating individuals in the same way, but requires special measures and the accommodation of differences. As such, accommodations are available on request for candidates taking part in all aspects of the selection process.

Plan to Protect thanks all candidates for their interest. However, only those applicants selected for an interview will be contacted.

These roles will remain posted until it is filled.

All submissions are held in the strictest confidence.

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Member Account Manager

Employment status: Part Time (est. 20 hours per week), some weekend and evening work may be needed

Location: Hybrid (the equivalence of one day per week in the Stouffville office)

About You

You are passionate about creating safe spaces for vulnerable people and have experience managing risks.
Your experience gives you a strong understanding of managing churches and charities that work with vulnerable people.
You love connecting with people in various ways and asking questions is your preferred means of communication.
You can identify organizational needs and are comfortable recommending services that you believe will help your client.

If this is you, check out the details below and get in touch with us!

About the Role

As a Membership Account Manager, you will support approximately 250 clients by answering questions, providing advice, and recommending additional Plan to Protect services that will benefit their organizations. This is a key role for providing excellent customer service and increasing sales.

Role Requirements

Exhibit pride and ownership in the vision of Plan to Protect of creating safe spaces for vulnerable people
Champion our services and resources
Strong verbal and written communication skills in English
Internal, solutions-based sales experience and a proven track record managing client relationships
Must become certified as a Plan to Protect® Administrator and Trainer. (Ideally you will already be certified)
5 years or more of experience managing risk and working in vulnerable persons setting
Proven ability to provide coaching and share wisdom, and be able to say hard things when necessary
Experience in a fast-paced environment
Exhibits calm and reasonableness when pressure and crises situations arise
Act with sensitivity and integrity to safeguard all highly sensitive and confidential information associated with this role
Experience with Microsoft Office and Salesforce (or other CRM systems)

Role Responsibilities

Manage relationships with approximately 250 clients, providing coaching regarding risk management and safeguarding, and recommending practical solutions
Engage with clients proactively and responsively through phone and email
Meet targets for membership retention, solution-based sales of additional services, and number of client connections (recommending services to clients that will make their organizations stronger ie regarding certification, training, policy writing, audits, screening
Assist with customizing, reviewing, and updating policies
Stay current on new product lines, safeguarding best practices, and sales techniques
Maintain customer profiles in Salesforce
Provide coaching feedback to members who are new to training (this requires certification as a Plan to Protect® Administrator and Trainer)
Mark policy assignments
Submit monthly reports
Other duties as required