We can do better!  We must do better!

I woke in the middle of the night!  My heart was heavy … I could not sleep!  So, I put the tea kettle on and I decided to catch up on my reading.

• I reread a draft of an article on Lessons Learned from Fallen Leaders.
• I read an email that had just come in – An Open Letter to Victims of Clergy Abuse! 
• I turned my attention to social media, where I read a flurry of social media posts criticizing leaders for their response to allegations of abuse. 
• I read of a series of incidences of abuse within the cheer industry.
• I read the results of the investigation into allegations against Ravi Zacharias.

As a person of faith, I find comfort in reading the Psalms and Proverbs – but even there I read of oppression, plagues, abuse, the burden of suffering due to poor choices, and the enemy pursuing his victim and overcoming him.  The folly of one’s ways. 

When I read, I am challenged … provoked to be better … to do more … to feel deeply about the hurts and pains of this world. 

Are you challenged when you read these accounts?  Or do you just shake your head and criticize the offenders. 

Is there anything that incites you and fuels your passion to do more, to be better yourself?

As more and more organizations and their leaders in our society come under scrutiny for misdeeds, bad decisions, criminal acts, they are finding that the act of apology is a critical piece in moving through a crisis and regaining the reputation they once had.

Reputation management is what organizations must do if they are to continue their existence. Public trust and public will can build or destroy those reputations. It does not matter if you are a celebrity or a small non-profit, your survival depends greatly on the Court of Public Opinion. Famed financier Warren Buffet once said that it can take twenty or more years to build a solid reputation. But it only takes twenty minutes to destroy it!

Apologies to the public for any transgression are, therefore, critical. It might be for statements made by employees or leaders, or it might be for actions or decisions made by corporate entities. Reading or watching the news these days will identify at least three per week from around the world.

By Karine Devost

Covid is not going away. Obviously.

As the pandemic drags on and impacts our thinking, planning and actions, there’s a sense of resignation and, yes, even complacency setting in in some quarters.

Part of that is the Second World War thinking of “keep calm and carry on.” Which is commendable. But it can also lead to complacency and a lack of understanding of the modern mindset which is driven in part by various social media platforms.

What that means is that the public is both more aware and more vocal than ever about what it perceives as carelessness or wrongdoing by organizations in the public eye.