Crisis Management and Response Certification Course


Course Description

two business men reviewing documents

It’s something no organization or leader wishes to think about or indeed has time to contemplate. But in today’s frenzied world it is likely that you and your organization will one day come face to face with a crisis of one kind or another. It’s not a question of if; it’s a question of when. A member of your staff or someone closely connected to you is arrested and charged with a serious offense. Or you are attacked online, verbally or even physically. A politician or public figure attacks you in a public way. An accusation or allegation is lobbied against your organization or a staff/volunteer member. The media comes calling. What would you do? Are your ready Plan to Protect®!

This course is designed for board members and senior leadership in organizations that work with or serve the vulnerable sector. We will address crisis response and management prior to the crisis, hearing about a crisis – the first 24 hours, when the media calls – in the eye of the storm, after the storm dies down and managing a crisis of vulnerable sector abuse and harassment. Through readings, video instruction and course assignments, participants will learn how to respond to and manage a crisis. Participants will receive downloadable resources, feedback and support. Let’s raise the bar on protection!

Read the Course Syllabus


Course Objectives

In the Crisis Response and Management Certification Course participants will learn how to respond and manage a crisis. As a result of this course you will:

  • Learn about preparing for a crisis and the role of the board and the need-to-know individuals.
  • Demonstrate an understanding of the value of navigating interactions with the media well and learn how to respond in a crisis when the media comes knocking.
  • Understand the legal requirements for reporting and responding to abuse of children and vulnerable adults.
  • Asist and support volunteers and staff in reporting and responding to abuse.
  • Examine best practices for documenting a crisis
  • Identifiy and develop a strong crisis response plan.
  • Analyze how crisis can be avoided in the first place and develop concrete policies for protection and prevention.
  • Recognize the value of internal investigations while understanding when you shold do them and begin identifying procedures for how your organization will do internal investigations.

For more information please get in touch with our training department either by phone or by email.

Price per course: $395 per course plus text and taxes.

Note: Member and License discounts apply. Volume discounts available. Please note cancellation policies.

Are you ready to begin your registration?